Cancellation, Returns,
Replacement & Refund Policy
CANCELLATION, RETURNS, REPLACEMENT & REFUND POLICY
Effective Date: 18 Aug 2024
- Introduction
This Cancellation, Returns, Replacement & Refund Policy (hereinafter referred to as “Policy”) is hereby issued by Hangar Trading Private Limited (hereinafter referred to as the “Company,” “we,” “us,” or “our”), a private limited company incorporated under the Companies Act, 2013, with its registered office at the address provided hereinbelow. This Policy governs the terms and conditions for the cancellation of orders, return of products, replacement of products, and refund of payments in respect of all transactions conducted through the website TechUNLMTD.com (hereinafter referred to as the “Website”). By placing an order on the Website, the customer (hereinafter referred to as the “Customer,” “you,” or “your”) expressly acknowledges and agrees to be bound by the terms of this Policy in its entirety By accepting and using the laptop, the purchaser expressly acknowledges and agrees to be irrevocably bound by the terms and conditions of this Replacement Policy. - Contact Information
For any inquiries, notifications, or to exercise any rights provided under this Policy, the Customer may contact the Company at the following address:
Hangar Trading Private Limited
CIN: U74999TN2021PTC141374
Old No. 121, New No. 600,
Parsn Commercial Complex,
Door No. 18 & 19, Third Floor,
Dr. MGR Salai, Nungambakkam,
Chennai, Tamil Nadu 600006, India
Telephone: +91 9150 92 92 32
Email: support@techunlmtd.com
- Order Cancellation
3.1. Cancellation Prior to Dispatch:
The Customer retains the right to request the cancellation of an order at any point before the product has been dispatched from the Company’s facility. Such requests must be communicated to the Company promptly and without undue delay via the contact information provided in Section 2. The cancellation request must be explicitly stated, and the Company shall not be obligated to honor any cancellation requests communicated through informal or unofficial channels.
3.2. Cancellation Subsequent to Dispatch:
Once the product has been dispatched from the Company’s facility, the order shall be deemed final, irrevocable, and binding upon the Customer. Consequently, no cancellation requests shall be entertained thereafter, and the Customer shall be liable for the full payment of the order.
3.3. Discretionary Authority of the Company:
The Company reserves the absolute right, exercisable at its sole discretion, to accept or reject any cancellation request received prior to the dispatch of the product. The Company’s decision in this regard shall be final and binding. Acceptance of a cancellation request shall be confirmed through written communication from the Company.
- Returns and Refunds
4.1. Eligibility Criteria for Returns:
Given the nature of the products sold through the Website (refurbished laptops), the acceptance of returns shall be strictly contingent upon the fulfillment of the following conditions:
(a) The product received by the Customer is materially defective or substantially deviates from the description provided on the Website.
(b) The product is returned in an unused, undamaged, and pristine condition, inclusive of all original packaging, accessories, manuals, and documentation, and devoid of any physical alterations, modifications, or signs of wear.
4.2. Procedure for Initiating a Return:
To initiate a return, the Customer must provide written notice to the Company within seven (7) calendar days from the date of receipt of the product. Such notice must include a comprehensive description of the defect or issue, along with photographic or other relevant evidence substantiating the claim. Upon receipt of the notice, the Company shall issue a return authorization and provide the Customer with detailed instructions for the return process.
4.3. Inspection and Acceptance of Returned Products:
All products returned to the Company shall be subjected to a rigorous inspection process. The Company reserves the right to reject any returned product that fails to comply with the eligibility criteria specified in Section 4.1. The Customer acknowledges and agrees that the Company’s determination regarding the condition and eligibility of the returned product shall be final and conclusive.
4.4. Refund Policy:
Refunds, if applicable, shall be processed only after the returned product has been received, inspected, and approved by the Company. Refunds shall be issued exclusively through the original payment method utilized by the Customer at the time of purchase, and the processing time for refunds shall be subject to the policies and procedures of the respective payment provider. The Customer shall bear the full risk of any delays or complications arising from third-party payment processing services.
- Replacement Terms and Conditions
5.1. Replacement Period:
The Customer shall be entitled to request a replacement of the purchased laptop within a period of ninety (90) days from the date of purchase (hereinafter referred to as the “Replacement Period”).
5.2. Conditions Precedent for Replacement:
The following conditions must be strictly adhered to for the replacement request to be considered:
(a) The laptop must be returned in its original condition, devoid of any physical damage, misuse, or unauthorized modifications, and must include all original accessories, packaging, and documentation (hereinafter referred to as the “Original Condition”).
(b) The request for replacement must be made within the Replacement Period.
5.3. Replacement Procedure:
Upon receipt of a replacement request, the Company shall undertake an inspection to ascertain the Original Condition of the laptop and verify compliance with the terms and conditions set forth herein. Subject to the laptop being found in Original Condition and the replacement request being made within the Replacement Period, the Customer shall be entitled to a replacement laptop of the same brand, model, and specifications, without any additional cost to the Customer.
5.4. Exclusions and Limitations:
The following exclusions and limitations apply to the replacement terms:
(a) This Replacement Policy shall not be applicable in cases where the laptop has sustained physical damage, has been subjected to misuse, or has undergone any unauthorized modifications.
(b) The Customer’s entitlement to a replacement under this Replacement Policy is limited to one instance per purchased laptop.
5.5. No-Questions-Asked Replacement:
The Customer shall be entitled to a replacement without the obligation to furnish any justification, provided that the conditions set forth in Section 5.2 of this Policy are satisfied in full.
5.6. Reservation of Rights:
The Company expressly reserves the right to reject any replacement request if the laptop does not meet the conditions specified herein or if the request is made outside the Replacement Period. This Replacement Policy is supplementary to, and does not in any way abridge, the Customer’s statutory rights as provided under applicable law.
6. Customer Satisfaction and Dispute Resolution
The Company is committed to ensuring the utmost satisfaction of its Customers. In the event of any dissatisfaction with a product or service, the Customer is encouraged to contact the Company promptly. The Company shall endeavor to resolve all issues in a fair, equitable, and timely manner. Any disputes arising out of or in connection with this Policy shall be resolved through good faith negotiations. In the event that such negotiations fail to resolve the dispute, the matter shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.
7. Amendments to This Policy
The Company reserves the unequivocal right to amend, modify, or update this Policy at its sole discretion, without prior notice or consent. Any such amendments shall take effect immediately upon their publication on the Website. The Customer’s continued use of the Website and its services subsequent to such amendments shall constitute an express acknowledgment and acceptance of the revised Policy.
8. Governing Law and Jurisdiction
This Policy shall be governed by, and construed in accordance with, the laws of the Republic of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu. The Customer expressly consents to the jurisdiction of such courts and waives any objection thereto based on venue or forum non-conveniens.
9. Severability
If any provision of this Policy is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions of this Policy shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed to be severed from this Policy to the extent necessary to render it enforceable, and the remaining provisions shall be construed so as to give effect to the original intent of the parties as closely as possible.